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Lousy Connection And Speed

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8 REPLIES
Evil_ Jules
Sightseer

Hey,

 

Having issue's since installing Huawei HG633 router a couple of months ago. Internet speeds are sitting at around 2.5mb/s upload and 15mb/s download, which is less than half of the speeds I used to get.

 

Also, could be related, internet seems very unstable. Wi-Fi often slow and sometimes stops working altogether. Noticing big spikes and connection issue's when playing games online. Just general poor performance and never used to have any problems.

 

Any help would be greatly appreciated!

 

Julian.

Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Evil_ Jules
Sightseer

Hey Karl,

 

I've added my home phone number now. Thanks for getting back to me.

 

Julian.

 

 

Community Team

Hi

 

I'm showing a fault on the voice circuit.

 

Can you check the home phone and tell me if there is a dial tone?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Evil_ Jules
Sightseer
Hey Karl,

Just checked and there's no dial tone.
Has been like that for a while I think.

Julian.
Community Team

Hi Julian,

 

Thanks for confirming.

 

I've logged this out for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Evil_ Jules
Sightseer
Hey Karl,

That's much appreciated. Do you know roughly how long that should take?

Julian.
Community Team

Hi Julian

 

With this type of line fault we would normally expect to see Openreach out within 24hrs unless they have increased fault reports in the area.

 

Check back tomorrow and we can see if there are any updates for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Evil_ Jules
Sightseer
Hey Karl,

OK thank you I will do that.

Julian