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Missing Boosts?

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Community Team

Hi CLP25

 

I've had a report that Openreach have resolved the issue at your exchange, can you retest please.

 

Regards,

 

Karl. 

CLP25
Popular Poster

Good morning, thank you for this infomation.

As i've cancelled the subscrition boost now from my account; i am reluctant to do anything due to the cost. I was paying for a service that i could not use for nearly 3 weeks.

If i was able to have the entertainment and sports channels back for one month FOC, i would be happy to continue if the issues have finally been resolved.

Thanks

Suffolklady
Community Team

Hi

 

If you contact our customer billing colleagues via Live Chat they can adjust your billing for the period you were without the boost channels.

 

Thanks

 

Karl. 

CLP25
Popular Poster

Its back and alls good with the world.

we first tried channel 900 brightspark channel and there was a colour picture screen, previously it had been black.

Talk talk people did there stuff and we are back and up running with our channels and boosts again.

Thank you for your help. Great result finally, we'll know who to come to next time to sort things out.

Suffolklady
Community Team

Hi

 

Glad to hear this is working for you now.

 

Regards,

 

Karl. 

CLP25
Popular Poster
Solution

Hi There

We are suffering the same situation to many months ago. Where OpenReach have un-plugged our IP numbers for our TV boosts for Entertainment and Sports and we have no channels.

We had an engineer visit yesterday, who had visited other homes in our town with the same issue. He checked our whole system and everything is good to go.

 

Please can you push Openreach to investigate as again i am paying for a service that we can not watch.

Thank you

CLP25

Suffolklady