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My tv box keeps freezing and I am unable to access my NOW TV account as it is an old model

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5 REPLIES 5
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Chatterbox

Tried to order new box online but suggested link not available 

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Community Team - TT Staff

Hi

 

There is currently a fibre order processing as it looks like you are upgrading to this.  Equipment is unable to be ordered until this has completed, then we can dispatch a TV box for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Chatterbox
Solution

Thank you Karl

sorry for duplicate messages I hadn’t confirmed my email and didn’t realise that was why my posts weren’t being delivered therefore multiple versions of the same problem. I now have my new fibre broadband how do I now upgrade my tv box please 

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Community Team - TT Staff

Hi

 

The TV Box is now on the way.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Chatterbox
Highlighted
Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES