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My you view box will not record or playback recorded items

Team Player

I have tried a reset and all the recommended actions without success. I think I need a new plus box.

Community Star

Hi Rex


I've drawn this topic to the attention of the TalkTalk Community support team of OCE's and they'll respond to you right here to help you.


You may have already done this bit but ensure your Community Profile Personal Information (Click here) includes your landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's will then be able to link this topic to your TalkTalk service account.

 Gondola - I'm a TVPlus customer * Try TalkTalk CallSafe to stop scam calls
Community Team

Hi rexcornforth


When you try to watch a recorded program what is happening, are there any onscreen errors ?





Team Player

There is no error message Karl. When I try to play a pre recorded program From My TV, I press OK and on the screen at the bottom the is the program title and the little marker is moving along the blue line but the rest of the screen is blank. If I press again it says "Press OK to start," then we are back to square one. If I try to record a new program it says "Failed to record" I have tried all the recommended procedures without success. I think I need another box.

Community Team
Team Player
Community Team