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NETFLIX won't play through my freeview.

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5 REPLIES
cheekychik0
Popular Poster

I have had issues with my freeview feezing anyway but I have a free Netflix trial (which I won't be carrying on with because of this btw) and it just stops at around a minute of playing and keeps saying i'm not connected to the internet. I can play via my laptop.

Please don't tell me to reset my box, I have reset it, updated my Tv, reset the modem etc...a million times. Every time I try to connect with the technical team they are "busy helping someone else"

Help appreciated!!

Community Team

Hi

 

If you play content from other players - BBC Iplayer or ITV player etc, does this content play ok ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

cheekychik0
Popular Poster

Hi Karl, I have trouble with it freezing a lot on most things, it is better than it was a few months ago but I reset everything I had and it got a bit better.

Even my recordings freeze if I try to forward through the adverts.

Community Team

Hi

 

Is the youview box direct to the router with a cable or are you using powerline adapters ?

 

Thanks

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

cheekychik0
Popular Poster

There is the router upstairs so we have a bt cable extension but thats all. It's got even worse now that you've updated the talktalk TV, it's hardly even showing pictures let alone playing films! And yes, i have rebooted everything again because of the update. Please help, this is getting ridiculously annoying.

Community Team

Hi

 

If the router is upstairs, is your TV box also upstairs or is this downstairs. 

 

Do you use powerline adapters to connect the TV box to the router.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat