cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Neex help

ANSWERED
Reply
3 REPLIES 3
Highlighted
First Timer

Hi really need help I have received my talktalk box and cant install it by myself need to nook an appointment for an engineer to install it for me how do I do this please

Highlighted
Community Star
Solution

@Sharon7315 , could you possibly complete your community forum profile details?

 

Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

Staff will then be able to identify you from the account and check what is happening.  It may take them a day or two to reply.

Gliwmaeden2
Highlighted
First Timer
I just need to get an engineer to install my talktalk box cos I cant do it
Highlighted
Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES