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Netflix issues

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11 REPLIES 11
Highlighted
Participant
I have had Netflix issues for months now. I have spoken to TT and they asked me factory reset my Youview box which I did. The problem is similar to others in your forum. Netflix will freeze and my remote will have no effect. I have to power off the box and wait a long time for it to 'wake up' again. I don't use the Youview box for Netflix any longer. I watch Netflix by casting from my phone to the 2nd HDMI port. This works a treat which would indicate that the router is ok. I am hearing impaired and find that Netflix in Youview has poor a subtitle function ranging from non-existent to out of sync.. I don't have the issue when casting. I have asked TT for a replacement Youview box but they seem to have closed the incident. I have had a similar problem with the All4 channel but not as regular as with Netflix. Is it possible to check the box by a replacement?
I have a fibre connection.
Regards
John Howarth
Highlighted
Community Team - TT Staff

Hi

 

Is the youview box connected directly to the router with a cable or do you use powerline adapters ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Highlighted
Participant
Hi Karl,
I use Powerline adaptors.
Many thanks
John
Highlighted
Community Team - TT Staff

Hi

 

Are the adapters direct into wall sockets and do the lights on the adapters remain green?

 

Is it possible to connect the TV box directly to the router bypassing the adapters to rule these out as a possible source of the issue ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Participant

Hi Karl,

 

I connected the Youview box using a direct ethernet cable. I then reset the router and Youview box. When I tried Netflix I was still having issues.

 

I then reverted to the Power line adaptor and reset the router and box. The Youview was initially responsive to the remote and didn't freeze but after a while the fault returned.

Kind regards

John

Highlighted
Community Team - TT Staff

Hi John

 

Do you want to try a replacement box to see if this resolves ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Participant

Thank you Karl. That would be great. I thought I may resolve it by putting the box on a timer to reboot each evening but it froze again last night whilst watching a Netflix film.

Kind regards

John 

Highlighted
Community Team - TT Staff

Hi John

 

The new box is on the way.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Participant

Many thanks Karl

Kind regards

John

Highlighted
Community Team - TT Staff

No Problem 🙂

 

Glad to help.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Participant

Hi Karl,

Youview box arrived today. I'll try in for a few days and let you know the outcome.

Kind regards

John

Highlighted
Community Team - TT Staff

Excellent, thanks for confirming.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES