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Network Adaptor not working

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2 REPLIES 2
First Timer

One of my network adaptors is not working (no lights on it but is plugged into socket and power switched on). As a result, I get message saying my router is not connected and I’m not getting access to players etc.  How do I get a replacement network adaptor?.  I can’t seem to see any telephone number to contact Talk Talk 

Community Star

Staff will be back on here on Friday,  @RickyO. To help them identify your account, please complete your community forum profile details. Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

Gliwmaeden2
Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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