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Network adaptors refuse to link.

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11 REPLIES 11
Highlighted
Participant

I have tried all the suggestions to get the network adaptors to link including checking the ethernet cables, turning the router and the powerbox on and off and I am still unable to get Youview.

I can't find anyone to call or email and am very frustrated with my inability to find someone at talktalk who can help.

Malcolm Spalding
Highlighted
Community Team - TT Staff

Hi spaldingm,

 

I'm sorry to hear this. What lights are on the adapters? Have they previously worked/connected ok? Have you also seen the below Help Article?

 

Fix a problem with your wireless Powerline adapters

 

Thanks

 

Highlighted
Participant

Both adapters have been working satisfactorily for some time.

I have switched the router off and back on again.  I have completed all the advised checks and they will not link. The power light is on on both of them and when pressing the link button the power button blinks but neither of them show any other lights. 

Malcolm Spalding
Highlighted
Community Team - TT Staff

Hi spaldingm,

 

Did you also try factory resetting the adapters and then resetting them up again? Did you receive the adapters as part of an install or through the TalkTalk Store?

 

Thanks

 

Highlighted
Participant

Hi Michelle,

I have tried resetting using a paper clip held in for 10 seconds. The adapters came with the package as part of an install.

Malcolm Spalding
Highlighted
Community Team - TT Staff

Hi spaldingm

 

Thanks for your reply.

 

I can send a replacement for testing, would you like me to arrange this?

 

Debbie

Highlighted
Participant

Hi Debbie,

Yes - that would be helpful.

I guess you have access to my address.

 

Malcolm Spalding
Highlighted
Community Team - TT Staff

Hi spaldingm

 

I will send it to the address linked to the telephone number in your Community Profile, will this be ok?

 

Thanks

 

Debbie

Highlighted
Participant

If it is 19 KAD etc. that is the correct address.

Malcolm Spalding
Highlighted
Community Team - TT Staff

Hi spaldingm

 

The replacement adapters are on the way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

Highlighted
Participant

Hi,

Adaptors received and they are working satisfactorily. Thank you for responding so quickly.

Malcolm Spalding
Highlighted
Community Team - TT Staff

Hi spaldingm

 

That's great, thanks for letting us know 🙂

 

Debbie