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Never Received Tv Box and charged for calls

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10 REPLIES
Lore123
Chatterbox

 Hi!

 

Since I joined talk talk I never received the tv box.

I called many times, I've always been promised that the tv box would be sent to my flat,

but in the end, no one charged me for it or send it for real.

So at the moment I paid one month for a service I never used.

The tv box it's definitely not on his way and this month I haven't been charged for it furthermore I called back asking why I still not receiving anything.

I've been told that no one place the order, I tried once again but nothing.

Starting to be fed up with that because on top of that I continue also to be charged for calls made everyday (calls that I can't do! I don't have the device at home, I use just wi-fi) for the length of 7 sec and a charge of 0.13£ EVERYDAY! since two months!

Answer for that?? - We can't-do anything because once you'll have the tv box we will be able to access of other things which one of that is the block of incoming and outcoming calls.

 

anyone can help me with that?? 

don't know what to do!

 

Thank you!

Gondola
Community Star

Hi @Lore123

 

Have you received the TV box?

 

If you still need assistance from Community please ensure your Community Profile Personal Information (Click here) includes your landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's (TalkTalk team) will then be able to link this topic to your TalkTalk service account and offer further help.

 Gondola - Community support team *

 To appreciate my support  . . .  If I helped with a solution Best Answer

Community Team

Hi @Lore123

 

Please add your home phone number or account number to you Community Profile so I can look into this for you.

 

Thanks

 

Karl. 

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Lore123
Chatterbox

Unfortunately not...

and I'm really giving up.. called another two times... all the operator said everything will be perfect now.. you will receive it for sure...but nothing. 

 

I asked to remove the tv service ( for what they said I won't be charged anyway till operative)

and still no one could  help me with the calls that I'm continuing ti be charged for..

 

really disappointed and annoyed by this.

 

Community Team

Hi

 

If you can add your Home phone number or account number to your Community Profile we can look into this for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Lore123
Chatterbox

Thanks Karl, 

 

my telephone number is updated.

But I use the mobile because in my flat I don't have the device for landline calls.

 

Lorenzo

Community Team

Hi

 

I've taken a look and can see the TV service is not yet showing live on the account.  A reprovision request was raised on the account and this has not completed as yet.

 

As the TV service has not gone live on the account then a TV box will not be dispatched until this is showing as active.

 

Thanks

 

Karl. 

 

 

 

 

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OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Lore123
Chatterbox

How long should I wait for, before fixing the other problem and maybe to have a Tv? 

 

I think is ridiculous that I'm waiting for so long a TV box... 

Community Team

Hi

 

A TV Box order has now been placed on the account and this should be delivered within the next 48hrs.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Lore123
Chatterbox

Dear Karl.. 

Unfortunately... and as I expected..nothing happened.

Again!

 

I'll find a consultancy to see what I can do, see that no one can solve my problem and see

Talk Talk is not able to help me with the tv box, with the charges on my landline (without having a device!) and it's not fulfilling the contract I subscribed in the first place.

 

Feel free to contact me via my personal mobile.

 

Lorenzo

Community Team

Hi

 

The TV service is showing as inactive and this is preventing the system from sending a TV box.  My colleagues have passed this to the provisioning teams.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat