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New YouView box needed

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10 REPLIES 10
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Team Player

I’ve been a TalkTalk tv subscriber for a number of years and recently got a new WiFi router after renewing our contract. Tv picture keeps freezing and scrambling on any channel (sky1, sky movies, itv, bbc and on recorded programmes). Aerial, WiFi router and all connections are fine but the youview box has had a number of factory resets and software updates but still doing it. I’d like a replacement youview box even if I have to pay for one. How do I get one ?

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Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Team Player

Hi Karl.ive added the details you requested.

 

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Community Team - TT Staff

Hi

 

I'll get the TV box swapped out for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Team Player

Thanks Karl. It arrived today and seems much better and more stable than the old faulty one which we’ll return tomorrow. Thanks again !

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Community Team - TT Staff

Excellent, thanks for letting me know.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Popular Poster

Hi sorry to jump in but I have just joined talk talk and my youview box doesn't work can someone please tell me how I can get a replacement as I cannot speak to anyone?

Mr Wayne Ardron
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Popular Poster
I need a new youview box
Mr Wayne Ardron
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Community Team - TT Staff

Hi Wayne18

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Popular Poster
I already done this
Mr Wayne Ardron
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Popular Poster

I have started my own thread so can you help me

Mr Wayne Ardron