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New customer and tv boosts not working!

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claire001f
First Timer

Hi, I am having the same issue. None of the boosts are working, I have tried the reset method you mentioned earlier in the thread but to no avail. Very frustrating! We have the sky cinema boosts in our package but keep getting the "Playback failure [TTG-252]" error message when we click on any of the films. Any help on this is greatly appreciated! @OCE_Karl

claire001f
First Timer

Hi, I am having the same issue. None of the boosts are working, I have tried the reset method you mentioned earlier in the thread but to no avail. Very frustrating! We have the sky cinema boosts in our package but keep getting the "Playback failure [TTG-252]" error message when we click on any of the films. Any help on this is greatly appreciated! @OCE_Karl

ferguson
Community Star

@claire001f It is always best to start your own support topic.