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New remote

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2 REPLIES 2
Newbie

Hello please can someone advise how I can request a remote control for my TV box? I never received one and am having trouble trying to make contact with Talk Talk. Thank you 

Community Star

You could try Chat, @Mrraylewis, from links on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Core hours 9am-6pm any day. 

 

If you need help from TT staff on the forum please complete your community forum profile details. Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

Staff will be back on here from Monday, and it can take a couple of days for them to catch up with new threads. If you have completed your community forum profile details, they'll be able to identify your account and help you more speedily. 

Gliwmaeden2
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Community Team - TT Staff

Hi Mrraylewis

 

Replacement boxes are not sent with a remote as the existing remote will work with all box models.

 

Do you not have the existing remote ?

 

Thanks  

 

Karl. 

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