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New router supplied recently has trouble connecting to TalkTalk TV and players

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5 REPLIES 5
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wiseacre
Team Player
‎13-04-2018 10:44 PM
‎13-04-2018 10:44 PM
Post 1 of 6

New router supplied recently has trouble connecting to TalkTalk TV and players

Recently supplied router has connection problems with internet content.

Wifi for phones and tablets is satisfactory.

Router hardware version is H.1.01 and software v I.21t.

Are these the latest versions? If not may I request any necessary updates to see if this results in any improvements.

 

Wiseacre

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OCE_Karl
Community Team - TT Staff
‎16-04-2018 01:01 PM
‎16-04-2018 01:01 PM
Post 2 of 6

Re: New router supplied recently has trouble connecting to TalkTalk TV and players

Hi

 

I've updated the router firmware, test over the course of the day and see if there is improvement.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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wiseacre
Team Player
‎16-04-2018 03:50 PM
‎16-04-2018 03:50 PM
Post 3 of 6

Re: New router supplied recently has trouble connecting to TalkTalk TV and players

Will do. Thanks Karl. W
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OCE_Karl
Community Team - TT Staff
‎16-04-2018 03:59 PM
‎16-04-2018 03:59 PM
Post 4 of 6

Re: New router supplied recently has trouble connecting to TalkTalk TV and players

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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wiseacre
Team Player
‎17-04-2018 06:33 AM
‎17-04-2018 06:33 AM
Post 5 of 6

Re: New router supplied recently has trouble connecting to TalkTalk TV and players

Hi Karl,

Internet connection currently much improved and stable. Thank you.

Regards

W

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OCE_Karl
Community Team - TT Staff
‎17-04-2018 08:57 AM
‎17-04-2018 08:57 AM
Post 6 of 6

Re: New router supplied recently has trouble connecting to TalkTalk TV and players

Hi

 

Glad to hear stability has improved.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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