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New router supplied recently has trouble connecting to TalkTalk TV and players

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5 REPLIES
wiseacre
Participant

Recently supplied router has connection problems with internet content.

Wifi for phones and tablets is satisfactory.

Router hardware version is H.1.01 and software v I.21t.

Are these the latest versions? If not may I request any necessary updates to see if this results in any improvements.

 

Wiseacre

Community Team

Hi

 

I've updated the router firmware, test over the course of the day and see if there is improvement.

 

Thanks

 

Karl. 

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OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat


wiseacre
Participant
Community Team

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat


wiseacre
Participant

Hi Karl,

Internet connection currently much improved and stable. Thank you.

Regards

W

Community Team

Hi

 

Glad to hear stability has improved.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat