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New youview box not recording

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2 REPLIES 2
Visitor

We have the same problem as Markles and Belshaw44. Out old box allowed us to set record for future programmes and series. The new box says as Markles did.

Your answer doesn't seem to offer any help? We were not aware we had to pay for this service now?

Philip Palmer
Community Star

The answer is the same as given to others. 

Community Team - TT Staff

Hi SpelGate

 

You have received the correct box, the Lite box.

 

You do not have the TV charge applied or use any TV boosts or subscribe to any TV services.

 

The box was sent for free. If recording functionality is important, you can still use your existing box for recordings. If not wishing to use the new Lite Box as your main box, you can use this in another room or pass it to a family member if not required.

 

The Lite box will receive future updates and does support the later Amazon Prime and Now TV apps.

 

If a plus box is required, this can be purchased via our customer service teams.

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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