No Sky boost

[methley3]

Sky boost unavailable since yesterday Fault YVM102

[OCE_Karl]

Hi

Are you still seeing this error ?

Is the TV Box direct to router with a cable or via powerline adapters ?

Thanks  

Karl. 

[methley3]

Hi The problem appears to be no Ethernet light on the powerline connected to the box, the ethernet light is showing on the router end.  Have bought a new set of powerlines but same problem?

[OCE_Karl]

Hi

Try the powerline adapters in different sockets.

you can also put the adapters side by side in a double wall socket whilst these are paired, then put them back in their original location.

Thanks  

Karl. 

[methley3]

Hi Karl Have connected my X BOx to the powerline and the ethernet light comes on.  Tried a full reset on YouView box still no ethernet light .

[OCE_Karl]

Hi

Have you swapped the ethernet cable to the box or tested it ?

Is it possible to test the TV box direct to the router to see if it is working with a direct connection etc ?

Thanks  

Karl. 

[methley3]

Hi Karl  Have tried all suggestions, no change.  Also missing parts of the Guide facility.

[OCE_Karl]

Hi

Did you try the box with a direct connection ?

Thanks  

Karl. 

[methley3]

Hi Problem is Router in hall, TV in lounge?

[OCE_Karl]

Hi

It could be the adapters at fault, the Tv box or router, only way to prove either is to try a direct connection to see if this works.  Do you have a longer ethernet cable ?

Thanks  

Karl. 

[methley3]

It is along way from router to tv.  No problems with router as transmitter powerline connected to router shows Ethernet light,  as before the ethernet light on the receiver powerline comes on in the lounge when i connect Xbox or laptop to it.

[OCE_Karl]

Hi

I'll swap out the TV box and send a returns bag for the other unit to make sure this is not failing.

Thanks  

Karl.