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No Sound on "live" UKtvplay channels now since registering for On Demand - all other channels ok

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2 REPLIES 2
alyson58
First Timer

After registering for UKtvplay on Demand I no longer have sound on the "Live" service. After contacting UKtv they said it has no effect over the Live tv part of the service and to contact YOU VIEW. Have done a reset on tv taking it back to factory settings and then auto-tuning but the problem is still there. anyone got any ideas? 

ferguson
Community Star

Try cycling through different HDMI inputs on your TV. Otherwise, contact YouView as suggested:

 

https://community.youview.com/youview/

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alyson58
First Timer

Update on post reported concerning inability to view Uktv channels with no sound. Problem is resolved. Dont know how or who is resposible or whether it corrected itself but now all is well.