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No boost channels

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2 REPLIES 2
First Timer

Hi all Just set up today with router and TV box everything's working as it should except I've got no boost channels in the guide, am I doing something wrong there's a good aerial connection cracking picture, good Internet connection but all I have is the standard channels thanks in advance

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Community Star

Silly question time, but is your box attached to the router, either directly or by power line adaptors?

 

If so, then the box is on and you push the Menu button, for a it say TalkTalk?

 

If Yes to both then you should see the channels on the guide irrespective of whether you have the boosts or not. Try a return from the settings menu to see if it pulls them through.

 

If that does not work, then try a soft reset. To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347).

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
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Community Team - TT Staff

Hi Fraserm

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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