Hi welcome and ok when was ur go live date??
are u able to get the talktalk player working???
A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I've done a it if googling and it seems this is a common problem which people have been left with for over a month. I'm thinking of cancelling this service if it can't be fixed quickly as I feel I may have just brought a very expensive freeview box. Really disappointed.
Yes the channels show up in the guide. How are you supposed to set them up, occasionally I get a message saying its a fault with my broadband and an error message ipc6017 and to restart my router. I'm fairly sure the broadband is fine though as I can watch iplayer ect.
If you have the channel in the Guide then the first time you select it you will be asked to confirm set up. Just press OK to do that. Can you confirm you have done that? Are you using a direct connection from your box to the router, or powerline adapters?
OK, I have flagged this up so that the support team can look into this for you, make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account and then give them a day or two to respond.
Can you try the following.
Reboot box via button at the back.
Perform a software update Menu>Settings>Software Information>Update Software.
Load More TV (TalkTalk/MoreTV button on remote) Check if you can view any on demand boost content.
The more TV section will force a subscription check.
Retest missing channel and see if it will play. If it asks to set the channel up, follow the on screen steps.
Let me know if this procedure works or if the channel remains blank/errors.
Done those steps, says software is up to date. When I tried to play something from more TV I got a message saying "playback failure TTG-252.
If I try any of the subscription channels I get either "subscription channel unavailable, there is a problem with your broadband which is affecting sky one check your connection between your box and router, then restart router. IPC6017" or "you need to set up sky one or add channel, press OK for more info" When I do that it either returns to previous screen after a few seconds of loading or gives me a message saying tv boost are not available, and to change my settings on the website. According to the website I already have the boosts though.
I'm fairly certain it's connected fine to the router as I can watch iplayer and things without problems? I also have the subscription section in the guide so it recognises I have them. Just won't play.
I've requested an engineer for this one. Turns out its not a TV issue, it's actually a broadband issue. Your fibre is not connecting correctly and still connecting to our DSL equipment at the exchange. This will cause the TV not to work as a side effect.