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Community Team

Hi

 

Are there any days that you can be free, just in case they request this ?

 

Thanks

 

Karl. 

Matt19841
Participant
Yeah, I'm off Sundays and Monday after 12.
Community Team

Ok,  I'll let you know as soon as I get an update.

 

Thanks

 

Karl. 

Matt19841
Participant
Much appreciated, thanks.
Community Team
Community Team

Hi

 

BT have asked for an appointment so this is booked in for Monday 17th PM slot. (1-6).

 

Thanks

 

Karl. 

Matt19841
Participant
Okay, that's great. I've just had a text from talk talk saying an engineer is booked for 12/12/18 and I will be charged £65 if I'm not there? Was this one a mistake?
Community Team

Hi

 

They initially arranged an appointment for the 12th.  I then went back and had this re-scheduled for you.

 

Thanks

 

Karl. 

Matt19841
Participant
I see. I've not had a text for the Monday appointment. Just worried about being charged! Thank you again for the help.
Community Team

Hi

 

The initial text will have been sent from our system.  I've amended the appointment directly on the openreach system so this will not trigger a text.

 

Thanks

 

Karl. 

Matt19841
Participant
That's great. Thank you.
Community Team