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No lights working on power line adapter

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4 REPLIES
Dinks_82
Visitor

Hi

 

This evening one of our power line adapters has completely gone off - no lights working at all and won’t come back on. Now can’t access any of our online services and players.

Any ideas please?

 

Thanks

KeithFrench
Community Star

It has no power, have you tried it in a known good power outlet?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Dinks_82
Visitor

Thanks for replying. Yes the socket is fine - oddly it came back on on it’s own about a day later.

KeithFrench
Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi Dinks_82

 

Are the adapters working now, are you able to watch TV or are you still having issues.

 

Thanks

 

Karl.