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No over air channels

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5 REPLIES 5
Johncw99
Chatterbox

I have only just set up my tv box, last night it was getting very poor reception, and today is finding no free view channels at all. When I plug the aerial into my tv the built in free view is fine. 

 

Any help would be great.

Community Team

Hi

 

Is this with the same aerial ?  Do you have any splitters or amplifiers connected to the aerial ?  Is the aerial external ?

 

Can you try removing the aerial from the youview box and try a retune. Connect the aerial back to the Youview box and then retune again and see if any channels are picked up ?

 

Thanks

 

Karl. 

Johncw99
Chatterbox

Hi, 

 

I have tried the 're tune without the aerial and no joy. The aerial is external with no splitters or amps. 

Community Team

Hi John

 

I'll get a replacement box and returns bag out to you.

 

Thanks

 

Karl. 

Johncw99
Chatterbox
Hi Karl, thanks very much,
Is it possible for my signal from the aerial to be too strong for the box?
Community Team

Hi

 

It could be possible, but I've not seen that before without an amp or signal booster in place.  you should still see something.

 

We can at least verify the tuner has not failed by trying another.

 

Thanks

 

Karl.