cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

No over air channels

Reply
5 REPLIES 5
Highlighted
Team Player

I have only just set up my tv box, last night it was getting very poor reception, and today is finding no free view channels at all. When I plug the aerial into my tv the built in free view is fine. 

 

Any help would be great.

Highlighted
Community Team - TT Staff

Hi

 

Is this with the same aerial ?  Do you have any splitters or amplifiers connected to the aerial ?  Is the aerial external ?

 

Can you try removing the aerial from the youview box and try a retune. Connect the aerial back to the Youview box and then retune again and see if any channels are picked up ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Team Player

Hi, 

 

I have tried the 're tune without the aerial and no joy. The aerial is external with no splitters or amps. 

Highlighted
Community Team - TT Staff

Hi John

 

I'll get a replacement box and returns bag out to you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Team Player
Hi Karl, thanks very much,
Is it possible for my signal from the aerial to be too strong for the box?
Highlighted
Community Team - TT Staff

Hi

 

It could be possible, but I've not seen that before without an amp or signal booster in place.  you should still see something.

 

We can at least verify the tuner has not failed by trying another.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES