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No streaming channels

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4 REPLIES
mshunt
Wizz Kid

Just came home tonight to find that none of the streaming channels that I pay extra for are working. My internet is fine, I have good speed and I can't put it down to my Powerline extenders as I've tried a direct network cable from the router.

 

Any ideas?

mshunt
Wizz Kid

update,

 

Plugged in the talktalk router because I normally use a Netgear. And the tv light isn't on. Can someone at talktalk turn my tv back on please!

Community Team

Hi

 

Are the channels visible in the guide ?

 

When selected from the guide, do you just get a blank screen or any on screen errors ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

mshunt
Wizz Kid

All the channels were there but nothing came up, just a black screen. It's started working again of its own accord. I'll guess there was some fault that was repaired anyway. I have to restart the router periodically when the channels keep freezing but it's generally ok.

Community Team

Hi

 

Glad to hear the channels have started working again for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat