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No subscription channels IPC6021

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rmj044
Newbie

Got in touch via chat yesterday afternoon regarding the above subject matter and by the time I switched on the router which is the latest version I couldn't get any programmes i.e. Sky 1, Universal, Fox. The only channels I could get was 45 freeview channels. YouView box is Huawei_DN370T, software is up to date but No subscription service of which I have 2 boosts. Have TV, Broadband and Landline services from TalkTalk. Currently I'm at a loss on how to proceed next?

jmrollinson
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Community Team

Hi

 

Can you power off the router for 30 minutes to clear the current session.  Then after this, perform a 

Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and then go to More TV and se if you can choose some boost on demand content, then try the boost channels.   I've removed the registered box from the TV database to allow it to register again.

 

Thanks

 

Karl.