@Titchem26, please complete your community forum profile details for TT staff to identify your account.
It's important to add your Talktalk landline phone number by going via your avatar/name; settings; Profile Wizard.
Staff reply Monday to Friday, and it can take a few days for them to reach new threads.
Please look out for their response.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.