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Now TV cutting Internet on PS4

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3 REPLIES
Jpetrie
First Timer

Hi, Karl. 

 

Have been reading about this issue all day, it's really bugging me. 

 

I tried to call talk talk in the hopes they'd downgrade my Internet, but after an hour on the phone with three different agents, this was not achieved. They said I needed to contact the router manufacturer? 

 

I was hoping you could sort this for me. 

 

Thank you. 

KeithFrench
Community Star

Hi @Jpetrie

 

There is no guarantee that Karl will see this when posted like that.

 

This is a known problem with the router's current firmware revision (V1.21) affecting potentially any media streaming device, that is easily fixed. There is trial firmware currently under test & if OK, this fix will be built into the next version of firmware will be released & will be automatically rolled out to all routers. The problem is until that is the case, TT do not know who has PS4s, XBoxs or Firesticks etc and so it has to be done on a case by case basis as someone reports it in a thread.

 

I will pass this now for you to one of TalkTalk's OCEs to pick your thread up and they will sort it for you.

 

The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

 

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

 

Personal Profile > Personal Information

 

Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Jpetrie
First Timer

KeithFrench wrote:

Hi @Jpetrie

 

There is no guarantee that Karl will see this when posted like that.

 

This is a known problem with the router's current firmware revision (V1.21) affecting potentially any media streaming device, that is easily fixed. There is trial firmware currently under test & if OK, this fix will be built into the next version of firmware will be released & will be automatically rolled out to all routers. The problem is until that is the case, TT do not know who has PS4s, XBoxs or Firesticks etc and so it has to be done on a case by case basis as someone reports it in a thread.

 

I will pass this now for you to one of TalkTalk's OCEs to pick your thread up and they will sort it for you.

 

The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

 

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

 

Personal Profile > Personal Information

 

Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.


Its okay. I completely wash my hands of TalkTalk. They're an absolute waste of a company. I'm so frustrated. 

 

Customer service is dreadful. First thing Monday I'm cancelling. 

Community Team

Hi Jpetrie

 

Please add your home phone number to your Community Profile so I can locate your details and I'll update the router firmware for you.

 

Thanks

Karl. 

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