OPT Out of the £4.00 TalkTalk TV charge

[nileshpateluk]

Hi,

Please can you OPT me OUT, as I don't use the service.

Thanks,

Nilesh.

[OCE_Karl]

Hi

I'll drop you a PM with some security info required, to allow me to access your account.

Thanks

Karl. 

[nileshpateluk]

Messages state that I have exceeded the limit to send a private message.

See attached picture.

Please can you sort this.

Thanks.

[OCE_Karl]

Hi @nileshpateluk

Can you try and send the PM now.

Thanks

Karl. 

[nileshpateluk]

KArl,

I have sent you a PM after multiple retries, looks like the website needs work....

Please can you action as soon as possible.

Thanks.

[OCE_Karl]

Hi nileshpateluk

I've processed your request.

Thanks

Karl. 

[nileshpateluk]

Thanks Karl.

What do I do with the TalkTalk TV box ?  Its about 9 years old, I think it was the first revision, Painfully slowwww to use.

Should I just through it away ?

[OCE_Debbie]

Hi nileshpateluk

Do you still use the TV Box?

Thanks

Debbie

[nileshpateluk]

Debbie,

Using it is painfully slow, takes about 10 seconds between menu's in settings and about 10 seconds when chainging channels.

I have reset the box a few times but makes no differance, it seems its probably too old to take the latest software,

I would use it, if it was USEABLE 🙂

[OCE_Debbie]

Hi nileshpateluk

I can send a replacement TV Box for testing, would you like me to arrange this?

Thanks

Debbie

[nileshpateluk]

Debbie,

That would be GREAT, but does that mean I have to pay the £4.00 that TalkTalk is intoducing next month, as I have already opted out with Karl ?

If NOT, Please can you send me a replacement box.

Thanks.

[OCE_Debbie]

Hi nileshpateluk

No as OCE_Karl has already processed this request.

The replacement TV Box is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[nileshpateluk]

Hi,

I have received the replacement box today and all I can say WOW !

The speed increase from my 9+ Year old box is like going from a bicycle to a Ferrari 🙂

The channels change in a fraction of a second now, not 20 - 30 seconds as before and also the catchup services are actually useable now.

Thanks for arranging the replacement, its much appreciated 🙂

I will send the old box back in the return bag included.

Thanks once again.

[OCE_Debbie]

Hi nileshpateluk

That's great news, thanks for keeping us updated 🙂

Debbie

[richij]

@OCE_Debbie I know hijacking a thread is frowned upon, but I'm using this thread for context: I have the same issue as Nilesh. Hope you don't mind.

My original TalkTalk-branded YouView box is super, super slow. Resets done, per Karl's instructions, without improvement. Could I get a replacement box as well, pretty-please? scream_with_fear_face

[agogathow]

@OCE_Debbie  same for me. I have tried on now three separate occassions to get a replacement box but have either given up trying via the chat window or had two operators hang up on me (typical talk talk customer service in my experience)- ours is ridiculously slow - I just tried to talk to someone about this just now and they hung the phone up on me. Is this really the way to treat someone who's been a customer for 15+ years?

I also want to opt out of this £4 TV charge I don't use it and am not interested.

PLEASE someone take responsibility for this and contact me.

[OCE_Karl]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[richij]

@OCE_Karl wilco (well, haveco, I guess)

[pgjenn]

---

@OCE_Debbie wrote:

Hi nileshpateluk

I can send a replacement TV Box for testing, would you like me to arrange this?

Thanks

Debbie

---

@OCE_Debbie I have exactly the same problem. My box is 4or5 years old and is unusably slow. Would you please arrange this for me as well?

P.G.J.

[OCE_Karl]

Hi pgjenn

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl