I am at my wit's end with Talktalk. Despite numerous phone calls, on line chats and an engineers visit, I still cannot watch anything on catch up/on demand, as it continually freezes/buffers and makes it unwatchable. Engineer said he thought he had fixed it but if not he would log that he had completed all checks to rule out anything else and if I rang up I would automatically be issued with a new youview box. When I contacted Talktalk there was no record of this and I had to go through all the hours of checks again. Part of this meant them stopping my broadband and phone line so I had to start all over again. When I refused to do this I was told if I didn't they would not help me, aaaaargh!!!!
Can you please add your home phone number to your Community Profile so I can locate your details.
If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please reply when this has been updated.
Sorry for the delay. An updated router is on the way to you. Let me know when this arrives and is connected so I can make sure it has the latest firmware installed.