Hello. I ordered the Kids Boost using the TalkTalk TV boost.
The order went through within seconds.
I logged into my account to see what channels came with the Entertainment Boost.
I noticed the Kids remote being offered for a fiver. Looked querky. Allows my 3 year old to select the Kids on demand great so I ordered it. I received an email straight away to say it will be dispatched soon.
However since doing this I am unable to see what boosts are availible as I have pending changes.
Look forward I hearing back from an ICE on Monday.
My telephone number is within the profile settings.
This should not be a regular occurrence, and many customers including myself make changes to boosts via My Account without issues. I'll see what our online teams advise.
The boost went live. It's the Kids remote offer I took advantage off.
£5.00 for a remote that allows him to operate the TV.
Either TalkTalk want my custom or they dont. I can easily go elsewhere and fight the remaining charges. Don't think in worried of that. It's actually embarraing of talktalk to behave in this fashion.
There is an open order for the kids remote on your customer account that is in the process of being picked up by our fulfilment teams so should not be much longer, and I'll be chasing the online teams soon about the issue showing in my account.
And now my subscription channels are not working.
Yes I've restarted both.
Couldn't make this up
Coinsidence since the message has gonein my account I have no channels.
Tried tech support as I was not home sent me an email super email.
Something wrong when I had to spell "outlook"
The kids remote has been dispatched yesterday so should be with you soon.
Can you power off the router for 30 minutes, this will end the current session, then power on. Wait a few minutes for the router to go online then start up the TV box and check the channels and see i they display correctly.
Hi Karl as kids do they loose things. My little one has mis-placed the kids remote.
I went onto live chat on Sunday and the agent said he would re-order one on for £5.00 I agreed to the cost. I received no email please advise if one was ordered or not. Thanks.
My telephone number is within my profile.