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Picture break up on subscription channels - wifi extender issue

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5 REPLIES 5
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First Timer

For the last week my subscription channels have been unwatchable due to pixelation, picture freeze and sound drop out. I had checked all connections and restarted my Youview boxes. Yesterday I spent an hour on the phone to the help desk to no avail although I can't fault the employee who was trying to help me, so I booked an engineer visit. Yesterday evening my grandson complained that the wifi wasn't working in his bedroom. When I looked at the extender, which we've only had for 6 weeks, there was a red lamp flashing intermittently. This morning I switched off the extender and lo and behold the picture problems were no longer present. I've now restarted the extender and all seems to be well with both TV and wifi. I've no idea why this should happen, maybe someone out there came explain it.

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Community Team - TT Staff

Hi

 

I've no idea why this happened.  Is all still running as it should now the extender has been restarted ?

 

Karl.

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
First Timer

Karl, 4 hours on and everything is fine. I don't understand it either.

Highlighted
Community Team - TT Staff

Hi

 

Only thing I canthink may cause this is a power surge through the outlet etc.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
First Timer

Thanks Karl. I live in an apartment block and I and several other residents experience high lightbulb consumption, including LEDs. I already have surge protection on my TV ad computer, maybe I need it on my powerline adapters too.

Highlighted
Community Team - TT Staff

Hi

 

It would not hurt to try.  I prefer to use wifi to my TV box rather than adapters so use a nano router as an access point for the TV.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE