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Pixelated channels

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9 REPLIES 9
Sightseer

Tv box is displaying pixelated images and can’t watch tv.

carried out numerous factory resets- no difference.

Updated software several times.

Retuned box numerous times- problem still exists.

Normal tv is absolutely fine - no problem with the aerial.

Have tried tv with aerial direct and tv is absolutely fine, get all tv channels.

Newbie
Solution

I am having the same problem for weeks and unable to access customer support service.

There is a "high pressure/weather alert dated back to August. This surely cannot still be the issue

Sightseer
Sounds rubbish to me.
I think box needs replacing
Community Team - TT Staff

Hi

 

Remove the aerial and retune the box with no aerial connected.  This will clear the tuner memory.

 

connect the aerial back again and retune and see what happens with the channels.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Sightseer

Hi Karl,

 

thanks for the advice - unfortunately this still has not cured the issue.

I am constantly having to retune on start up.

The box also has developed a problem where if you press pause on live tv, when you press play again the programme freezes, then restarts with volume only.

when you rewind it, it freezes again at the place you paused it.

 

Tonight, a scheduled recording failed, and when tried to record on +1, the recording started then stopped.

 

I carried out a force restart (held power button in) and the box did recommence recording, but tv channels were again pixelated.

I have retuned again as I usually have to do to clear the pixilations.

 

Im starting to get frustrated with the box again.

 

There is not an issue with my aerial as my tv is fine when the aerial is a) Attached direct, & b) when the RF out lead is connected from the box to the tv-no pixilated channels are seen.

Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Sightseer

*Removed For Security*

 

 

Community Team - TT Staff

Hi

 

I'me moved your number to your profile, Not a good idea to post this publicly unless you want to receive some scam calls.

 

I've a TV box and returns bag on the way to you now.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Sightseer

Thanks Karl,

 

Really appreciate it and thank you for removing my details from public view - I misunderstood your previous message and thought I was messaging you direct

Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE