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Pixelating then BBC1 and 2 lost

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5 REPLIES 5
Taylor42
First Timer

I'm having same issue as Hologram1954 on BBC1 and 2.

Have tried all that has been asked from  the support team in the posts.

BBC 1 and 2 completely lost now and will not tune.

givenup
Team Player

This can happen with poor signal strength. I would advise that you check all your aerial cable connections, including between the box and TV. Then, take a look at your aerial and make sure it has not moved (High winds etc.).

Community Team

Hi Taylor42

 

Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)

 

Please bump this thread to confirm once your Community profile has been updated.

 

Thanks

 

Debbie
 

Taylor42
First Timer

Hi Debbie

 

The problem has now  been resolved.

 

Many thanks

Community Team

Hi Taylor42

 

Thanks for your reply.

 

Please let us know if you do experience any further issues.

 

Debbie

givenup
Team Player

Hi Taylor42, could you post your solution? It looks like others are having the same problem.