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Pixelation

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4 REPLIES 4
Gary1950
First Timer

I am having issues with Tv pixilating on all non Freeview channels, I have previously had an engineer out once for this and problem fixed twice remotely in the last 12 months. This is making the Tv unwatchable. 

 

it has previously been resolved by talk talk but lasts a few months in between, we have has this issue now Sept 2019, Mar 2020, & Aug 2020.

ferguson
Community Star

How is your router connected to the TV box? What are your broadband speeds like generally? You say it was previously resolved, do you know how?

Gary1950
First Timer

router is connected by Ethernet cable, broadband speeds are normally pretty good. when they resolved it last time they didn't tell me what caused the problem or how it was fixed so have no idea?

ferguson
Community Star

OK, if you would like the online support team to look into this for you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Please bear in mind that they won't be back online until Monday.

 

 

OCE_Karl
Community Team - TT Staff

Hi Gary1950

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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