cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Pixellation interference on picture

Reply
15 REPLIES
angrita
Conversation Starter

My picture gives intermittent pixellation on any channel when using the YouView box - also giving horizontal line interference.

Most of the time it is ok, but then seems to have a spell when it is doing it frequently.

If I use the TV in native mode (not through the box) it is not a problem.

My other TV attached through a powered aerial splitter booster also gives no problems (not through box).

I have also changed the aerial cable to the YouView box. No change. 

Because of this to me it points to the YouView box being the problem.

 

My YouView box is relatively new - last 12 months I think.

The last one died completely causing me to lose all my recordings so reluctant to go down that route again unless no option.

Does anyone have any suggestions please?

 

Community Team

Hi

 

Is the aerial to the yoview box split with other devices or come from a booster etc.  Some boosters if pushing too much power can have an averse effect. The variable boosters that allow you to turn down the signal levels a little will often work better at 70% of power.

 

Thanks

 

Karl. 

angrita
Conversation Starter

Karl

The aerial cable comes from a booster box (Remotelink A240D), but it is NOT a variable booster so cannot adjust power.

I am trying to work out with the cables I have whether I can by pass the booster for the YouView box so I can test it. I will find a way, then test it and get back to you.

Thanks

David

 

Community Team

Hi David, 

 

OK, let me know how your testing goes.

 

Thanks

 

Karl. 

angrita
Conversation Starter

Karl

I thought there was some improvement but then last night it was as bad as ever.

I have some mobile phone movie clips which I have tried to insert but not sure I have succeeded in doing that.

David

Community Team

Hi

 

Do you want to try swapping out the box to see if that improves.

 

Thanks

 

Karl. 

angrita
Conversation Starter

Thanks for offer. I really do not want to lose all my recordings as happened last time my box failed totally. 

Is there any way I can save those if a new box is delivered?

It would at least nail the problem.

David

Community Team

Hi

 

No option currently to transfer the recordings.

 

Thanks

 

Karl. 

angrita
Conversation Starter

Thanks. Will ponder and see if I can do any more troubleshooting to pin it down further.

angrita
Conversation Starter

I have no further ideas and a very bad evening tonight.

I would like to accept your offer and try swapping out the box.

What do I need to do?

Community Team

Hi

 

A replacement is on the way.

 

Thanks

 

Karl. 

John1949
Team Player

I am having the very same problem which is getting progressively worse, to the point where some programs are now almost impossible to watch because they are breaking up so badly. It is particularly bad on the channels that are delivered via the internet. I also have a problem with the box continually freezing and have to re-set it on average once a week. My package includes Faster Fibre with an average download speed of 35Mbps. Any ideas?

angrita
Conversation Starter

Difficult to comment. I tried some trouble shooting by by-passing the box using native mode on the TV which seemed to stop the problem. TalkTalk are sending me a replacement box to swap in. As soon as I get it, I will see if sorts the problem.

I also have a signal booster which splits the signal to another TV. That TV works absolutely fine (no box). I have also switched my HDMI cable - again no change.

So the problem is either the YouView box or my TV.  The box I should be able to eliminate in the next few days. I haven't had the other problems you describe. My problems are on standard FreeView channels. We're rural so no fibre - max 4Mbps.  I will keep posting.

Community Team

Hi

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

angrita
Conversation Starter

I am pleased to say that the replacement box has fixed the problem having now run it for several days without problem.

I have managed to connect both old and new boxes so that I can continue watching my recorded programmes whilst recording new ones to the new box, and all on one remote control.

I will return the old box when I have watched my recorded programmes. 

Thank you for your help in resolving this problem.

Community Team

No Problem 🙂

 

Glad the replacement box has resolved this for you.

 

Regards

 

Karl