Thanks for that. Yes I can see the very brief notes. The ticket has been passed to the 3rd line queue which is where it currently awaits attention. I've sent a mail to 3rd line asking if they can pick it up and let me know what's happening. I'll post back once I get a reply.
I am now able to access talktalktv and view the purchased film on the account.
I am not sure who fixed this, possibly changing email address and then changing back caused the system to replicate out to the domain?
Could the rented films that we have not been able to watch because of the TTG-252 error be added to the mytv area please?
These have been paid for but have not been viewable.
Paddington 2 & Murder on the orient express.
Could you please start your own thread for support as each problem is individual and needs investigating separately.
Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)