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Please cancel upcoming TV access charge

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2 REPLIES 2
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Team Player

I have never asked for TT TV and have never received a TT TV box. But now I have an email to say that I will be charged £4 a month for a service that I never asked for, or agreed to. This seems bizarre. I understand from other posts that an OCE can cancel the charge....and remove the service that I never signed up to. Chat isn't working for me, so I hope someone can help me on the forum.

 

Martin

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Community Team - TT Staff

Hi

 

I can opt you out of the upcoming TV charge but I'll need to confirm some security details to access your account.  I'll send a PM separately with the info required.

 

Please note however that when you opt out of TalkTalk TV you will lose access to add and remove TV Boosts flexibly.  You will lose access to TV Boost on demand content via the TalkTalk player.  You will also lose access to TV on the go services via the web and Mobile App.

 

Also, any current recordings you have made from a Boost channel will stop working when you are no longer subscribed to that channel.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Highlighted
Community Team - TT Staff

Hi

 

I've processed the request for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES