I have had TalkTalk's youview for several years, they installed a new youview box recently as my old box failed. Since then I've been unable to open Netflix. Netflix does not recognise my (unchanged) email address, so they cannot identify me. They say I must ask TalkTalk to cancel my £5.99 subscription, then I can open up a new Netfix account. Fine, EXCEPT that TalkTalk say they cannot cancel the £5.99 payment as my deal is with Netflix (although the payment is part of my TalkTalk monthly bill). Talk Talk say talk to Netflix, Netflix can't find me and say talk to TalkTalk, meanwhile I'm paying £5.99 and cannot watch Netflix. Any ideas very gratefully received!
Hi @Old Lag
OK. I've just tried my Netflix login online and that's not recognised either. So Netflix have a problem with online account sign-in.
Just call their customer service 0800 096 8879 and they'll have to identify you by First name / Last name / TalkTalk customer details.
PS I've just looked at the account details they have for me and it includes a phone number so that's an additional and unique way of them searching for your account.
I've just had another long conversation with Netflix, they tried to help but no good. They cannot find my email address, nor my landline or mobile phone numbers, so cannot identify my account. I offered my TalkTalk account number but Netflix say they have no access via this route and my only way forward is to persuade TalTalk to cancel the £5.99 payment.
OK, it looks like Netflix have deleted the account. My account looks to have been deleted as well. No way of recovering it.
So, yes, I'll flag this up to the OCE's to get the back office team to remove the Netflix billing with your approval.
You'll need to ensure your Community Profile Personal Information (Click here) includes your TalkTalk landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The TalkTalk Community support OCE will then be able to link to your TalkTalk service account.
Hi @Old Lag
I should join them directly if I were you as I have seen this same problem on here a few times.
You will still be able to use the NETFLIX app on your box and all the other benefits although I pay £7.99 Pm for unlimited devices including Tablets and all my devices, I find it painless. It is cheaper if you only want to use one SD device.
I'm with fre55die on this. I have a Netflix subscription and keep this separate from my TalkTalk account. I can still watch Netflix through the TV box, but I administer Netflix separately through their dashboard.