Can you please add your home phone number or Account number to your Community Profile so I can locate your details.
If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please post back on this thread when this has been done..
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Thanks for your response.
I've added my phone number to my profile now, as requested.
I've also had an extensive only chat with a colleague leading to me doing all the standard trouble shooting possibilities like a factory reset on the box. Finally I was asked to confirm whether the issues remain. The issue with the box requires me to watch per-recorded TV and whether or not it's very believable I haven't had much time to do that yet. However, the remote is definitely as temperamental as ever. You colleague was not prepared to offer a replacement remote until the issue with the box was resolved as a replacement box would invariably include a new remote. I get that but I also read other threads where people seem to be getting replacement remotes a lot easier than me. In the mean time I considered buying my own remote and getting a little less satisfied with your customer service but I need a V3 remote and it appears you only you only seem to sell V4 ones. Please let me know if you've got anything helpful for me - thank you.
Thanks for the update. Have you had a chance to test the recordings/paused TV to see if the channels are still breaking up?
Would you like us to send a replacement TV remote?