cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

Problem with you view box

Reply
Community Team

Hi

 

Our TV teams have asked if you can try the factory reset from within the youview menus, so not the maintenance reset.

 

The full factory reset option will remove all recordings as it will wipe the hard drive.

 

The maintenance reset will not resolve HDD issues. so please try the factory reset then see if the problem continues.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Nwhewell
Popular Poster

Ok - I'll have to do it tonight

Nwhewell
Popular Poster

Box was reset last night using the factory reset within the menu's.  I could watch Tv last night.  but this mroning it is the same as it has been.  So unfortunately the factory reset hasn't worked.

 

please let me know what you are going to do next.

 

Community Team

Hi Nwhewell

 

Sorry for the delay. A Replacement box is on the way to you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Nwhewell
Popular Poster

Karl, thank you for your assistance.

Community Team

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat