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Problems with Talk Talk box

Reply
3 REPLIES
judy11
Sightseer

I am doing a factory reset - deleting recordings, as everything else I've tried has failed, it has got as far as Setting up TV services and has been stuck on this for 15 minutes. What do I do now?

Community Team

Hi

 

Is the TV box direct to the router with a cable or via powerline adapters ?

 

Thanks

 

Karl. 

judy11
Sightseer

Powerline adaptors, but after speaking with an advisor on line yesterday,  an engineer is coming to sort it out next Wednesday.

Community Team

Hi

 

Is it possible to test the box direct to the router wit a cable bypassing the adapters.

 

If not, make sure the adapters are direct into wall sockets.  You can also try swapping around the adapters or try them in other nearby sockets to see if this helps.

 

Thanks

 

Karl.