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Problems with tv plus box.

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11 REPLIES 11
markdandav
Conversation Starter

Hi

 

I am now getting fed up with having to reset my plus box and re-set it up every day, so I can record and watch itv hub.

 

Please send a new box.

 

Thanks Mark. 

OCE_Debbie
Community Team - TT Staff

Hi Mark

 

I'm really sorry to hear this.

 

I've sent a replacement TV Box for testing, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

markdandav
Conversation Starter

Thank you.

I will keep you informed.

 

OCE_Debbie
Community Team - TT Staff
markdandav
Conversation Starter

Received Plus box today, will be setting it up later tonight, and will let you know how it goes.

Mark 

markdandav
Conversation Starter

Just a quick update, plus box seems to be working as it should.

The only problem now is I can now no longer get the Sky channels.

 

Mark

OCE_Michelle
Community Team - TT Staff

Hi Mark,

 

Thanks for the update. What happens when you try to access these channels? Do you receive any error messages/codes?

 

Thanks

 

markdandav
Conversation Starter

It just comes up with no channel, have re-tuned box several times.

Mark

OCE_Michelle
Community Team - TT Staff

Hi Mark,

 

Apologies for the confusion, are the channels showing in the guide? Is this all sky channels? When you click on a specific channel you just get a blank page? This was also working fine until you replaced the box?

 

Thanks

 

markdandav
Conversation Starter

Not showing in tv guide, when you put the number in the number comes up on the screen for about 15-30 seconds then disappears, they were all there on the old box.

Mark

markdandav
Conversation Starter

All Good now just did an update on box and all back now.

 

Thanks for all the help.

 

Mark

OCE_Debbie
Community Team - TT Staff

Hi Mark

 

That's great, please let us know if you do experience any further issues.

 

Debbie