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Re: TV Box


Hi I have had strange problems with my TV Box over the last few weeks

I can view normally through the day and night, when I come down the next

day the box is frozen, and will not respond to the remote, if i pull out the power

lead and wait for 30 secs, the box goes into restart mode, and all seems ok

till the next time, recently I have had to do 3 factory resets, and being honest

I will contact customer services, with the view of getting a replacement box

as this box in my opinion is not fit for purpose...

Community Star

Hi @huey45


The TV Box not responding to the remote control from time to time is an issue that is usually fixed by a soft reset - press and hold the front panel power / standby button for around 8 seconds until the panel lights change and then release and let the TV Box restart.


Is the TV Box connected to the router and got an Internet connection?


Have you updated the software?  It's important it does have the latest software to be compatible with the latest update to the TV transmission standards.


 Gondola - I'm a TVPlus customer *
Community Team

Hi huey45


did you try the soft reset as advised by Gondola ?





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