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Remote control problems

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5 REPLIES
Vagman
First Timer

My YouView remote stopped working some of the number buttons were getting hard to press, after spending about 3 hours with a technical advisor who kept on saying am I pairing the remote and I kept saying NO I had no more replies- useless customer service 

Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Vagman
First Timer

Home number added

Community Team

Hi

 

Can you try a soft reset of the Youview box. Hold the power button down for 8 seconds until it starts a reboot.  Then retest.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Vagman
First Timer

Hi Karl, I have gone through all of this, for some time now some of the number buttons have been a bit temperamental, and now some do not work. I spent about 3 hours with a technician via live chat asking me 10 times if I’ve changed the batteries etc etc after going through EVERYTHING I had a message saying you’re taking too long, have a good evening. end of conversation!! the chaps name was mpha

Community Team

Hi

 

I'll get a replacement remote out to you for testing.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat