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Replacement remote control

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2 REPLIES 2
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First Timer

Hi, several buttons on my remote control are very difficult to press and only work now and again - the remote is somewhat old.

 

How do I get a replacement? 

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Philosopher

@Nanab  hi and welcome a oce will help with this when they are back to full working as short staff over Xmas due to holiday type thing

 

if u can make sure ur profile on here is filled in as they will be checking to get ur matched with a account on their side

 

they should reply soon this week or might be next week when all back

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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Community Team - TT Staff

Hi Nanab

 

I'll get a remote out to you.

 

Thanks

 

Karl. 

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