Request To Opt Out From The £4 TV Charge

[Lambert]

I have a TV, Broadband & Calls package on Faster Fibre with a fixed price for 18 months ending 25/09/19. I received a letter today which seems to indicate that TalkTalk TV will cost me £4 a month from 28/02/19. The link for further details doesn't work. I was under the impression that, as I was on a fixed price deal, there would be no increase for the duration of the contract. If this charge does apply then I wish to opt out of the TV element as I very rarely use it. 

[OCE_Karl]

Hi

I can opt you out of the upcoming TV charge but I'll need to confirm some security details to access your account.  I'll send a PM separately with the info required.

Please note however that when you opt out of TalkTalk TV you will lose access to add and remove TV Boosts flexibly.  You will lose access to TV Boost on demand content via the TalkTalk player.  You will also lose access to TV on the go services via the web and Mobile App.

Also, any current recordings you have made from a Boost channel will stop working when you are no longer subscribed to that channel.

Thanks

Karl.

[OCE_Karl]

Hi

I've processed this request for you now.

Thanks

Karl. 

[Lambert]

Thank you for your prompt action, Karl.

[OCE_Karl · Accepted solution]

No Problem 🙂

Always here to help.

Karl