Hi, I have just purchased the Sky cinema boost, everything is fine except that when watching certain films, there is a voice telling the story which I find very distracting when trying to watch, is this normal practice.
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Sounds like you have Audio Description (AD) switched on. This is an accessibility feature for the sight impaired.
Press the bottom right button on the TV Box Remote Control. That will switch off AD for you (V3 and V4 remote or middle right button for V1 and V2 remote).