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Noooo...there is something they are clearly not telling people, as all OCE's have failed to even comment at all, on any posts from multiple users with same fault!
Ok thx...I have sent the team a note.(I am the COO of the busines)..someone will be in contact....the email I assume was after you activated the boost in my account?....if so we have said 24 hrs in Comms because in the past it sometimes took this long for certain customer setup but reality now is it takes seconds...i fear some data mismatch which we do see in very rare cases ...in any case the 3rd level support team will be on it....apologies
Sorry to hear you've been having some issues watching Sky Sports, rest assured we're looking into this, however, i've just had a workaround shared with me and I wanted to make you aware so that you're still able to take advantage of the boost channels.
If you navigate to the channels from the TV guide rather than through the player the channel should play perfectly fine, the channel numbers are as follows:
Sky Sports Action - 417
Sky Sports Arena - 418
Sky Sports Cricket - 405
Sky Sports F1 - 407
Sky Sports Football - 404
Sky Sports Golf - 406
Sky Sports Main Event - 402
Sky Sports News - 401
Sky Sports Premier League - 403
Could you try this and let me know if you're able to access the channel without any issues.
Stephen, Community Manager
Hi Srephen as stated earlier in blog if we try to access any sports channels 401 up through guide or direct screen just goes blank could be there,s a data mismatch between view box configeration and account settings jim