cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

Sky cinema boost - tv jumping from film to normal tv constantly

Reply
3 REPLIES
Danielbladen1
First Timer

Hi, I am watching a film on sky cinema on demand. The tv keeps jumping from the film to normal Tv channels. I then have to go back onto my boosts in search for the film again and resume. This has happened 3 times already and I'm only 40 minutes into the film. 

Anyone else experiencing this problem?

fre55die
Community Star

Hi @Danielbladen1

 

By "normal TV channels" do you mean on the TV or is the YV box switching to terrestial or "boost" IPTV TV channels ?

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Danielbladen1
First Timer
Hi, it switches from cinema boost to any channel that can be found on guide on the talk talk box
Community Team

Hi Daniel,

 

This is really strange behavior.

 

Could you try a Youview Maintenance Reset (Option 4: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

set the box back up and retest and see if this still happens ?

 

Thanks

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat