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Sky sports unwatchable

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3 REPLIES 3
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methley3
Team Player

New You box problematic since installation, now cannot watch Sky sports, picture completely broken up.

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Community Team

Hi methley3,

 

I'm sorry for the delay. I've run a test on the line which hasn't detected a fault and the connection stats look ok. Just to confirm, is it only sky sports which is affected, are other channels ok? Are you using any powerline adapters?

 

Thanks

 

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methley3
Team Player

Hi The Youview box is intermittent in many areas.  I am cancelling Sky sports, as I refuse to pay £36 for it.  But I will live with this box until my contract expires in August.

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Community Team

Hi

 

OK, but if you do need our assistance, can you please answer the questions posed by OCE_Michelle 

 

Thanks

 

Karl.