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Subscribed boosts not working

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3 REPLIES 3
First Timer

I have had tv boosts for a long time now and all of a sudden about a week ago they will not work. The screen is black and when I go on the boost channels it cuts my internet off. The on demand channels work. I also cannot find them on my more tv and cannot find the my stuff option. Can anyone help 

Community Team - TT Staff

Hi BeckyLSteer

 

I'm sorry to hear this.

 

Have you tried rebooting the TV Box and router? Are connected wired to the TV Box or using powerline adapters?

 

Thanks

 

Debbie

First Timer

Hi I have received a new youview box today and it is still doing the same. I can still see boosts in the guide but when I go on them the screen is black and makes my internet go off. I cannot find my boosts on the my tv page. I am connected through Ethernet cable again is a new cable 

Community Team - TT Staff

Hi BeckyLSteer

 

Apologies for this.

 

I can see that a fault has been raised to Openreach and is under investigation.

 

We should receive further updates on this fault within the next 24hrs. Please can you post back on this thread tomorrow and we can check for an update from Openreach.

 

Thanks

 

Debbie